Please double check the updated COVID 19 policies and pick your size accordingly, I may not be able to accommodate any last minute changes to your cake size due to the constant changes in the policy.
Please be aware that all ingredients are processed on the same equipment (eggs, soy, wheat, coconut). Although we have strict processes in place to prevent cross-contact there is still a slight risk of the presence of any allergen.
Although we make every attempt to provide you with the design that matches your needs, custom cakes are a work of art. The final product may be subject to variations but you’d be able to see the inspiration. Also be aware the exposure to light can cause colors to change.
Desposits, Payments, Cancellations
An e-transferred deposit is required to consider this an order confirmed. All deposits are non-refundable.
Verbal abuse, rude behaviour or harassment will not be tolerated and will result in a denial of all services.
We take pride in all our products. If you are unhappy with your order and/or purchase when picking up or within 24 hours of pick-up, working days, immediately notify us of your concern and return your complete order to us.
No refunds are given on any orders unless the complete order is returned. NO CASH refunds, only future credit.
Bake.a.tier is not responsible for orders once they leave our premises. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. If you do not receive these instructions, please ask our associate. Keep in mind that cakes are very fragile and damages can happen if not handled properly, such as cracks, smudges, melted frosting, etc.
We only give refunds in accordance with the refund policies stated below.
Full refunds requested after the cake has been accepted and picked up will not be honored. You may qualify for a partial refund in the form of a future credit if the product is brought back and the quality of the cake is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably with 24 hours of pick up - please call or message us promptly to let us know of the issue. Quality determination is solely at the discretion of Bake.a.tier. Please understand that we cannot issue refunds for cakes that have already been eaten. Store credit is based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 24 hours.